Matchframe
Refunds and Cancellations
How to report a problem, how each request is reviewed, and how an approved refund is paid.
Contact Matchframe within 2 days
If something is wrong with your pack, email support@matchframe.me within 2 days of delivery and include your order reference.
A person reviews each request individually. A refund or rebuild is not automatic, so do not download the pack while your request is being reviewed.
Cancelling before delivery
You can cancel any time before your pack is generated, and you are refunded in full.
Once generation has started, the provider cost has already been spent. A request made after that point is reviewed individually under the rule above.
How a refund is paid
If a refund is approved, it is returned to the original payment method through the payment gateway. Banks typically take 5 to 7 working days to show the credit.
Matchframe replies personally to requests sent to support@matchframe.me; the reply explains the decision and next step.
Matchframe delivers your photo pack. It does not guarantee matches, likes, replies, or dates.